Privacy policy
Privacy Policy
Last updated: May 2026
This Privacy Policy explains how Van-X EU (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website or purchase from us.
We are committed to complying with the General Data Protection Regulation (GDPR) and applicable EU data protection laws.
1. Who We Are
Van-X GmbH
Albert-Einstein-Straße 12
87437 Kempten (Allgäu)
Deutschland
Email: info@van-x.de
Telephone: +49 831 74993991
We are the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process a range of personal information to provide and improve our services. This includes information you provide directly, such as your name, billing and delivery address, email address, telephone number, and details of your orders or purchase history. This includes company names for B2B customers. We may also keep records of any correspondence when you contact us.
Payment information is handled securely by trusted third-party providers. We do not store full card details on our systems, ensuring your financial data remains protected.
In addition, we automatically collect certain technical data when you use our website. This may include your IP address, device type, browser information, and details about how you use our site, such as pages visited and time spent. We also use cookies, which are explained further below.
3. How We Use Your Data
We process your personal data to fulfil and deliver orders, manage your account, and communicate with you regarding orders, enquiries, or customer support requests. Your information may also be used to comply with legal and regulatory obligations, prevent fraud and misuse of our services, and improve the functionality, performance, and user experience of our website and services. Where permitted by applicable law, and with your consent where required, we may also use your data to send marketing communications about our products, services, promotions, and updates.
4. Legal Basis for Processing
We process your personal data in accordance with applicable data protection laws. This includes using your data to fulfil contractual obligations when processing and delivering your orders, as well as complying with legal requirements such as accounting and tax regulations.
We may also rely on legitimate interests to improve our services and prevent fraud, provided these interests do not override your rights. Where required, we will seek your consent, particularly for marketing communications.
5. B2B Data Processing
If you are a business customer, we may process:
- Contact details of employees or representatives
- This is typically based on legitimate interest in conducting business relationships.
6. Sharing Your Data
We only share your personal data when it is necessary to provide our services. This may include sharing information with delivery companies to fulfil your order, payment providers to process transactions, and finance providers where relevant.
We may also work with IT and website service providers, as well as professional advisers such as legal or accounting specialists. All third parties are required to handle your data securely and only use it for specified purposes.
We do not sell your personal data and only use it for specified purposes.
7. International Transfers
Some of our service providers may process data outside the EU. When this occurs, we ensure appropriate safeguards are in place to protect your information and maintain a high standard of data security.
8. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Order and financial records are typically kept for up to six years to comply with legal requirements.
Customer service records are retained as needed to support enquiries and resolve disputes, while marketing data is kept until you choose to unsubscribe from communications.
9. Your Rights (GDPR)
You have the right to access the personal data we hold about you, request the correction of inaccurate or incomplete information, and request the erasure of your data where applicable (“right to be forgotten”). You may also request that we restrict the processing of your personal data, object to certain types of processing, and request the transfer of your data to another service provider (data portability). Where processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@van-x.de
10. Cookies
We use cookies to enhance your experience on our website. These help us remember items in your basket, improve website performance, and analyse how visitors use our site.
You can manage or disable cookies through your browser settings.
11. Data Security
We take data security seriously and implement appropriate measures to protect your personal information. This includes using secure servers with SSL encryption, limiting access to personal data, and regularly monitoring our systems for potential vulnerabilities.
12. Complaints
If you believe your data has been misused, you have the right to lodge a complaint with your local data protection authority.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page.